Frequently Asked Commercial Cleaning Questions
Choosing the right office cleaning company is critical to sustaining a clean and healthy environment for both employees and customers. We have assembled some of the most frequently asked cleaning questions about our commercial cleaning services and provided thorough answers. If you have any concern about your commercial space and our office cleaning and janitorial services call us at (412) 726-0800 or complete the form below.
Commercial & Office Cleaning Questions
How much does office cleaning cost?
The average price for commercial office cleaning in Pittsburgh’s between $.09 and $0.20 per square foot. The exact cost can vary based on factors like the frequency of cleaning, the size of the office, and the complexity of the services needed.
What is the difference between commercial cleaning and janitorial services?
While they are often used interchangeably, commercial cleaning often refers to services like floor scrubbing and waxing, carpet cleaning, and specialized cleaning. Janitorial cleaning refers to the day to day maintenance cleaning like vacuuming, mopping, dusting, restroom and kitchen cleaning. When we speak of commercial cleaning, we are referring to any cleaning performed in a commercial space, verses a residential space.
Are our cleaners given a background check, bonded, and insured?
We normally perform a criminal background check (PATCH) and also contact at least 2 references before hiring a new team member. All our employees are bonded and insured. Our worker’s comp and liability cover up to $1,000,000.
How do you handle cleaning for hybrid office schedules?
Our commercial cleaning schedule is tailored to meet the specific needs of your facility. You determine the dates, times, and frequency for cleaning, and we adhere to that schedule.
Do you provide your own cleaning equipment and supplies?
Yes, we provide all necessary cleaning equipment and supplies. Our products are high quality and tested for efficiency and excellent results to meet the needs of your facility. If you have preferred products or specific requirements, we will gladly accommodate them.
Do you use Green certified or eco-friendly cleaning products?
Most of our products are considered environmentally friendly, but we are not Green certified. We use products with low VOCs that have a low impact on the environment. Some of the green certified products are just not effective at killing bacteria and viruses, so that is one of the main reasons we don’t use “green” certified cleaning products.
Do you handle the ordering and stocking of paper towels, toilet paper, hand soap, and trash liners?
Yes, we can handle ordering and delivering these products. There is a small administrative fee to cover our time and labor. In most cases, the client will be invoiced directly from the supplier.
How do you ensure quality control and consistent results?
It all starts with the training process. Someone from our management team works with a new hire for the first cleaning or two. The nee employee is also required to watch our Dirt Doctors training videos. Once the new employee is trained on their own, their assigned manager will do quality control inspections every week or two. The manager also ensures they have working equipment and replenishes their supplies. We also communicate with the client on a regular ongoing basis.
Can you provide references for specific types of facilities?
Yes, we can provide references for office buildings, individual office spaces, medical spaces, event spaces, churches and more.
Do you offer 24/7 emergency cleaning?
No, we do not provide these types of services. If there is an issue with one of the facilities we currently clean, we will address the issue as soon as possible. This is a very rare occurrence.
How often should a commercial space be cleaned?
Commercial spaces cleaning frequency depends on the size of the space, volume of foot traffic, and how specific the contents of the space. Low-traffic, small offices typically require a weekly cleaning schedule, while high-traffic or large public areas often require cleaning multiple days of the week or even daily cleaning.
We have a more thorough breakdown of how often office and other commercial spaces should be cleaned in our Cleaning Articles section.
How many people are on a Janitorial team?
Janitorial team is typically 1-2 people depending on the size of the facility.
Does the same team provide the cleaning each time?
Yes, generally it is the same Team each time.
Does someone have to be here when the Team arrives? Does someone have to stay while they are cleaning?
Typically, we enter the office using a client- provided key.
Should I do anything before the cleaning team arrives?
Our cleaning team can hit the ground running if the space we clean is organized prior to our arrival. We respect your space and privacy and must air on the side of caution when your sensitive business materials are not put away. Commercial spaces vary highly and given any particular situation we will work with you to ensure all expectations are met without disruption to your operation.
What do you do if the Team can't get in my office for some reason?
We will try to contact you to see if you can have someone open the office for us. In the event that this is not possible, the cleaning may have to be rescheduled. I do not charge a lock out fee unless it happens often.
Am I covered if something is broken?
Yes, we have insurance for broken or damaged items.
Am I covered if someone gets hurt?
Yes, we have liability insurance for injuries.
What kind of cleaning supplies do you use?
We mostly use Green Products from a company called Enviro Solutions. We also use some products that can be purchased at most home stores. We do not use any abrasive products, ammonia- based products or bleach. We do use Tilex for mold and mildew only.
Do you do deep cleaning or is it all surface cleaning?
That depends on your definition of deep cleaning. We have the Dirt Doctors Detail Cleaning System – Details like baseboards and cobweb removal, for example, get done on a rotational basis. We also offer our Spring Cleaning System, where we do a more thorough cleaning and may provide additional services that are not part of our standard services. There is an up-charge for this service.
Do you clean windows?
We can clean the inside of windows upon request. We also recommend window cleaning companies for large jobs and/or outside windows.
Do you clean carpets?
No, however we can either subcontract this work or give you recommendations of quality carpet cleaners.
Do you do special requests?
Yes, with a week or two notice, we can schedule special requests. If it is something we cannot do, we can give recommendations of companies that do that type of cleaning.
What if I'm not satisfied?
We can either return to fix the problem or give you a discount on your next cleaning.