Frequently Asked Questions about Commercial Cleaning
How many people are on a Team?
There are either 2 or 3 people on a Team, depending on how many clients are scheduled on a given day.
Does the same Team do the cleaning each time?
Yes, generally it is the same Team each time.
Does someone have to be here when the Team arrives? Does someone have to stay while they are cleaning?
Typically, we enter the office using a client- provided key.
Should I do anything before the Team arrives?
If the office is relatively organized and picked up, the Team is able to focus on cleaning, rather than straightening up.
What do you do if the Team can't get in my office for some reason?
We will try to contact you to see if you can have someone open the office for us. In the event that this is not possible, the cleaning may have to be rescheduled. I do not charge a lock out fee unless it happens often.
What do you do when we go on vacation?
We just skip your cleaning and catch up on the next cycle.
Am I covered if something is broken?
Yes, we have insurance for broken or damaged items.
Am I covered if someone gets hurt?
Yes, we have liability insurance for injuries.
What kind of cleaning supplies do you use?
We mostly use Green Products from a company called Enviro Solutions. We also use some products that can be purchased at most home stores. We do not use any abrasive products, ammonia- based products or bleach. We do use Tilex for mold and mildew only.
Is the initial cleaning or a one-time cleaning more expensive then a regular cleaning?
Yes, typically a one-time or first-time cleaning will be 30%-40% more expensive. The difference in cost will be determined by how dirty your office is and how much longer it takes to clean compared to a regularly cleaned space.
Do you do deep cleaning or is it all surface cleaning?
That depends on your definition of deep cleaning. We have the Dirt Doctors Detail Cleaning System – Details like baseboards and cobweb removal, for example, get done on a rotational basis. We also offer our Spring Cleaning System, where we do a more thorough cleaning and may provide additional services that are not part of our standard services. There is an up-charge for this service.
Do you clean windows?
We can clean the inside of windows upon request. We also recommend window cleaning companies for large jobs and/or outside windows.
Do you clean carpets?
No, however we can either subcontract this work or give you recommendations of quality carpet cleaners.
Do you do special requests?
Yes, with a week or two notice, we can schedule special requests. If it is something we cannot do, we can give recommendations of companies that do that type of cleaning.
What if I'm not satisfied?
We can either return to fix the problem or give you a discount on your next cleaning.
Do you have another question that you don't see here?
Contact us at firstname.lastname@example.org and we will be happy to help you.